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Postage and Packaging

All postage and packaging, including a smart white or black gift box with gold signature logo, brochure and flyer is FREE with all orders. There is a £8.00 special delivery charge for UK orders, £12.00 charge for deliveries outside of the UK but within Europe and £15 delivery charge to worldwide deliveries. For all orders within the UK we use Royal Mail special delivery services for insurance purposes. For all orders outside of the UK We currently use Royal Mail international track and signed for services or Air Sure - ALL ORDERS ARE INSURED TO THE VALUE OF YOUR ORDER!

Delivery Details / Time

We will handcraft all personalised jewellery items within 7 - 10 working days of payment unless specified within the order confirmation email we send to you once you have placed your order, (deliveries made outside of the UK may take longer). Once an order is complete, delivery to all UK based residents will receive their order/s the next working day. Deliveries arrive between 9.00am and midday and will have to be signed for. For all International orders, please allow 5 - 10 working days in transit for delivery to receive your order/s (Excluding the day of dispatch and the time frame specified to make the jewellery). We can not be held responsible for any delays caused by over seas shipping companies and customs.

NOTE: If you would like to have your order delivered on a particular day or have a tight deadline that you would like us to work towards then please email sales@thomasnayler.com with your request prior to ordering! If you require a name necklace to be handmade within 3 - 5 days you can select at checkout our Speedy Service Charge, which costs £20. In most cases we can accommodate, but please do email us for confirmation prior to placing your order. We can arrange a two-day international shipping service for you with UPS, the cost for this service if required starts from £60.00 for a standard size packet and must be paid in advance by card over the phone, by BACS transfer or by PayPal.

Undeliverable packages

If no one was at home to sign for the delivery of the package Royal Mail will leave the package at your local post office for collection. If you do not collect your package from your local post office or the recipient refused the package we may have a package returned to us by the postal service. In the unlikely event of this happening, we will contact you to establish if you would like your order re-dispatching. We will have to charge you for any redelivery costs that occur.

In the unlikely event your order goes missing, so long as there is no proof of the order reaching you, we would be more than happy to replace it. Please note: No money refund or product exchange is available if this occurs! In some cases your order may be delivered late. If you contact us we will be more than happy to track the parcel for you.

Tracking Orders

All orders have their own unique tracking number. You are able to track your order in the UK and internationally. Once your order has been dispatched you will receive an email containing your tracking number.